*PROMO FOR LOCAL DELIVERY to residential address* | Enjoy shipping at $5 (UP $6.80) this month!
*PROMO FOR LOCAL DELIVERY to residential address* | Enjoy shipping at $5 (UP $6.80) this month!
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Returns

So you received your much-awaited package...but the item isn't what you expected it to be.

With all online shopping, do expect differences in color due to lighting/media displays and a few cm measurement difference.

Please contact us within 12h of receipt so we can work towards a solution. A picture or video needs to be submitted for our consideration.

Local exchanges
Upon an agreement of an exchange, we will need the item to be sent back to us by registered or tracked mail to prevent any loss of items.

Any costs will be borne by the customer. If you use normal mail and we do not receive the item after 7 days, we will take it that the item is lost in transit and WILL NOT be able to carry out the exchange.

If you prefer for us to arrange for a courier, there will be a maximum charge of $20 for to-and-fro collection, to be borne by yourself. This payment has to be made before the exchange can take place.
Our couriers do not accept Cash-on-Delivery (COD).

Overseas exchanges
We will advise on costs to be borne by yourself.

Purple Spree reserves the right to approve/reject any exchanges/returns. Any defects raised after 12h of receipt or after wear will not be entertained.